Support

Contact us

Email support@cypio.app with bug reports, questions about features or your Cypio Pro plan, and feedback on the app. We read every message.

What to include

To help us resolve an issue quickly, include your iPhone model, iOS version, and Cypio version, a short description of what happened and what you expected, and the steps that lead to the problem. A screenshot can help too.

Please avoid sending health records, lab reports, or exports unless we ask for them to resolve your request.

Your records

Your records are stored on your iPhone, and optionally in your private iCloud account if you enable iCloud Sync. Because Cypio does not store your health records on its servers, we cannot remotely access, recover, or erase them. Every plan includes a full JSON export from More, which you can use to keep your own copy.

Read the Privacy Policy for details on storage, sync, backups, and deletion.

Subscriptions and refunds

Cypio Pro purchases are handled by Apple through the App Store. You can manage or cancel a subscription in your iPhone’s Settings under your Apple Account, and request a refund through Apple’s refund process. If Cypio Pro ends, nothing is hidden or deleted.

Medical questions

We can help with how the app works, but we can’t answer questions about doses, protocols, or lab results. Cypio does not recommend doses or create treatment protocols. Contact your prescribing clinician for medical questions, and read the Medical Disclaimer.